Privacy Policy

How we collect, use, and protect your personal information.

Last updated:

1. About This Policy

This Privacy Policy explains how Anklecrligamenti ("we", "us", "our") collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also describes rights available to individuals in Australia and, where applicable, under the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.

This policy applies to personal information collected through our website and when you contact us by email or phone.

2. Who We Are

Anklecrligamenti is the entity responsible for personal information collected on this website. We are located at 5 Koala Pl, One Mile NSW 2316, Australia.

Contact: reach@anklecrligamenti.world | Phone: +61 2 4982 2801

If you have questions or complaints about how we handle personal information, contact us using the details above. We will respond within a reasonable period, generally within 30 days.

3. What Personal Information We Collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. We may collect the following categories:

  • Identity information: name provided through contact forms
  • Contact information: email address and phone number when voluntarily submitted
  • Communication information: messages, inquiries, and any details you choose to include in contact form submissions
  • Technical information: IP address, browser type, operating system, device information, referring URLs, and pages visited
  • Cookie and consent information: choices you make through our cookie banner, stored locally on your device
  • Marketing and analytics data: only where you have provided consent for non-essential cookies

We do not actively seek to collect sensitive information (as defined in the Privacy Act 1988) such as information about your medical history. If you voluntarily include such information in a message to us, we will handle it in accordance with this policy and only use it for the purpose of responding to your inquiry.

4. How We Collect Personal Information

We collect personal information when you:

  • Submit our contact form on the website
  • Send us an email or call us by phone
  • Browse our website (technical data collected automatically through server logs and cookies, where applicable)
  • Interact with our cookie consent banner

Where reasonable and practicable, we collect personal information directly from you. We will only collect information from third parties where you have consented, or where permitted by law.

5. Why We Collect, Use, and Disclose Personal Information

We collect, use, and disclose personal information for the following purposes:

  • To respond to your inquiries and communicate with you about our nutrition coaching information services
  • To operate, maintain, and improve our website and user experience
  • To comply with legal and regulatory obligations under Australian law
  • To analyse website usage and measure advertising performance, only where you have given consent for analytics or marketing cookies
  • To send you information you have requested, where you have opted in to receive communications

We will not use or disclose personal information for a secondary purpose unless you have consented, or an exception under the Privacy Act 1988 applies (such as where required or authorised by law, or where reasonably expected in connection with the primary purpose).

6. Direct Marketing

We will not send you direct marketing communications unless you have consented or an exception under the Privacy Act 1988 and the Spam Act 2003 (Cth) applies. You may opt out of marketing communications at any time by contacting us or using the unsubscribe method provided in any communication. We will honour opt-out requests promptly and at no cost.

7. Disclosure to Third Parties

We do not sell personal information. We may disclose personal information to:

  • Website hosting and infrastructure providers located in Australia or overseas
  • Analytics and advertising service providers (such as Google), only where you have consented to the relevant cookies
  • Professional advisers (such as lawyers or accountants) where reasonably necessary
  • Government or regulatory bodies where required or authorised by law

We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy laws and only for the purposes for which it was disclosed.

8. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia, including in the United States and countries within the European Economic Area. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime, unless an exception under APP 8 applies. Where data is transferred to the European Economic Area or from it, we apply appropriate safeguards such as Standard Contractual Clauses where required under GDPR.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

  • Contact form submissions: up to 24 months from the date of last communication, unless a longer period is required by law
  • Server and technical logs: up to 12 months
  • Cookie consent records stored on your device: until you clear your browser data or change your preferences
  • Analytics data: up to 26 months, where consent has been given

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it in accordance with APP 11.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with APP 11. Measures include HTTPS encryption, access controls, and periodic review of our security practices. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

11. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the APPs, you have the right to:

  • Request access to personal information we hold about you (APP 12)
  • Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
  • Make a complaint about how we handle your personal information
  • Withdraw consent for optional uses of your information, such as marketing or non-essential cookies, at any time
  • Request anonymity or use a pseudonym when dealing with us, where practicable (APP 2), although this may limit our ability to respond to your inquiry

To exercise these rights, contact us at reach@anklecrligamenti.world. We will respond within a reasonable period, generally within 30 days. We may need to verify your identity before processing a request.

12. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us first with details of your complaint. We will investigate and respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001, Australia

13. Your Rights Under GDPR

If you are located in the European Economic Area, you have additional rights under GDPR including the right of access, rectification, erasure, restriction of processing, data portability, objection to processing, withdrawal of consent, and the right to lodge a complaint with a supervisory authority in your country of residence.

To exercise GDPR rights, contact us at reach@anklecrligamenti.world.

14. Children

Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically. Material changes will be communicated where required by law.